For those of you who are selling your home on your own, Kudos to you! It’s important that you are prepared and are ready to expect a lot of people to “intrude” on your privacy. If you decided to list your home with a professional real estate agent, then there is less to worry about as most of the calls and inquires will be handled by them. So if you decided to take on the big job of selling it yourself, you are in for an exciting ride and we want to prepare you for it!
As an independent home seller, you will be more than likely be bombarded by a long line of emails and unending phone calls from potential buyers (That is, if you market it properly, but that’s saved for another article!). Answering emails may not pose much of a problem since you have time to compose your thoughts and you can do those at your own convenience (and many times cut and paste duplicate answers!). But handling phone inquiries is a whole other animal.
When selling your home privately, one thing to keep in mind about handling buyers over the phone, contrary to what you may think, you are not invisible. The person on the other end of the line can sense your mood! If you’re angry, bored or irritated, although they can’t see your facial expressions, they can feel your emotions through the tremor of your voice. With this in mind, try to be warm and friendly. In the real estate industry, the top producers who do a lot of telephone sales usually have a mirror set up to their work station to ensure they are always smiling! (It works…)No matter how inane their questions are, do not show your irritation.
Once you learn to master the phone it’s important that you know every little thing about your home. Buyers want to know, and they want to know now! I’m pretty positive that you know the basics (how many bedrooms, toilets, how many cars can the garage accommodate), but you should also be prepared to answer other unexpected questions (i.e. what type of electrical wiring does it have? Is there any UFFI in the house? What about Asbestos? ). Nothing will irk a buyer more than someone who does not know much about what they are selling.
It would be best if you could attend to all phoned-in inquires yourself. However, in the eventuality that you can’t stay at home, make sure that you leave specific instructions with someone who would be capable of taking these calls. If you have children, a spouse or roommates, it is imperative that they either get the calls to you, or that they know how to answer the calls correctly) If no one can do the job well, then make sure you can be reached through your cell phone.
So if you are considering selling your own home, be sure you are aware of what responsibilities come with it!
The Premier Home Group
Ryan Smith & Lindsay Russell
Keller Williams Edge Realty, Brokerage
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